Refund policy

🌿 PURE BÉNI OIL – Return & Refund Policy

At PURE BÉNI OIL, we want you to choose the right product and feel confident with your purchase. If something isn't right, this policy explains how returns, refunds and order issues are handled.

1️⃣ 30-day returns You may request a return within 30 days after your item is delivered, without giving a reason. This includes your statutory 14-day EU right of withdrawal. To start a return, contact us at contact@purebenioil.com before sending anything back.

Additional 30-day commercial return offer

For returns under our additional 30-day commercial return offer, please send the product back within 5 business days after submitting your return request. We issue the refund within 2 business days after receiving the product.

2️⃣ Return conditions For hygiene and product safety reasons, cosmetic oils can only be returned if they are:

• unopened, with the seal intact
• unused
• in their original packaging and in resellable condition

Not eligible for return: products that have been opened or unsealed after delivery, and gift cards.

3️⃣ How to return Email contact@purebenioil.com with your order number, the item(s) you wish to return and, if you like, the reason (this helps us improve). We'll reply with return instructions. Please don't send products back without contacting us first. 

4 Refund method
If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

Return shipping costs are at the customer's expense, unless the item is damaged, defective or incorrect.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Return address

PURE BÉNI OIL
Bellinistraat 444
5049 CS Tilburg
Netherlands

5️⃣ Damaged, defective or incorrect items Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. We'll resolve it at no extra cost to you.

6️⃣ Not sure which product is right for you? Before ordering, you can use PURE BÉNI OIL MATCH™ at purebenioil.com/pages/find-your-solution or contact us. We're happy to help you choose.

7️⃣ Contact 📧 contact@purebenioil.com 📞 +31 (0)6 35665489 Mon – Fri: 9:00 AM – 6:00 PM · Sat: 10:00 AM – 4:00 PM We aim to respond within 24 hours.

 

Complete and return this form only if you wish to withdraw from the contract.

— To: PURE BÉNI OIL, Bellinistraat 444, 5049 CS Tilburg, Netherlands. Email: contact@purebenioil.com

— I/We (*1) hereby give notice that I/We (*1) withdraw from my/our (*1) contract of sale of the following goods/for the provision of the following service (*1):

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— Ordered on (*1)/Received on (*1):

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— Name of consumer(s):

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— Address of consumer(s):

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— Signature of consumer(s) (only if this form is submitted on paper):

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— Date:

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(*1) Delete as appropriate.